This guide will walk you through how to order a report on the FincenRealEstateReport.com dashboard. This process typically only takes 2 minutes and includes 75% of the work you need to do for each report. The remaining 25% is letting us know a transaction closes so we can file your FinCEN report.
Step 1 – Access Your Agent Portal
Log in to the portal at https://app.fincenrealestatereport.com
Step 2 – Click the Begin New Order button
This button will bring up the ordering flow. You’ll need to provide a few basic fields about the transaction and our system will collect and certify the rest with buyers and sellers.
Step 3 – Upload a Contract (or skip this step)
If you drop a file like a settlement statement, contract from the real estate agent, or another information form about the transaction, our smart scanning tool will look for fields that are part of the order process and auto-populate these. In the next steps, you should check any imported information for accuracy if you use this tool before finalizing your order. If you have a form you would like to use for many transactions, get in touch with a support ticket by clicking support in your portal and our team can train the system to use that form as well.
Step 4 – Proceed Through The Order Screens
Any information imported from the previous step will already be present. Proceed by entering or checking the following screens.
Property details: Enter the property address, legal, and price information including any earnest money deposit. You can enter more than one property if needed. If your property has no street address, check the no address box and leave the street address blank, then enter the zip, city, and state.
Buyer details: This only requires the buyer entity or trust name, their email, and phone number. If you don’t get the name 100% right, that’s ok as the buyer can edit it. Make sure the email and phone are correct as these are used to invite the buyer and reach out if they need help. The system will assign two default payments that the buyer will typically make in the transaction, the earnest money deposit and the balance. The buyer can update these and also you can add or edit payments in the report after you complete the order. More than one buyer can be added and you can also add a saved contact as a buyer. Saved contacts will have their information waiting when they access the report to save time, which is helpful for recurring buyers like builders or investors.
Seller details: Enter the name, seller type (individual, entity, or trust), their email and phone.
Review screen: Confirm all information and click the finish button to start the order.
What Happens Next
- Once you finish the report order, secure invite emails and links are sent to buyers and sellers.
- You can update anything by going to the report in your Reports tab. There’s a table in that screen. Click the report to go to the editing view. You can also delete a report if a transaction cancels or you mistakenly start a report.
- Our team handles followup and you can track the status on the dashboard.
- We’ll give you a “FinCEN-clear-to-close” notification via email when all parties have submitted all required information.
Contacting Support When Chat Isn’t Available
If live chat is offline, you’ll see a note saying chat support isn’t available right now. You can still reach us by sending a support ticket.
To do this, click the Support button in the bottom-left corner of your dashboard. Type a short description of the issue, confirm your email or phone number so we know how to reach you, and choose whether you want a reply by email or phone.
Once you submit the ticket, our team will review it and get back to you during business hours.
