The Subscription section displays all the essential information about your active plan, helping you manage your FinCEN filing credits and billing schedule.
Each field provides a clear snapshot of your subscription status:
- Plan Type: Shows the subscription level you’ve selected, this indicates the number of report credits included in each purchase.
Base Price per Year: The total annual cost of your plan. - Base Price per Report: Displays the cost per individual report, this helps you understand your per-report rate when calculating usage costs.
- Batch Size: Refers to the total number of reports you received with initial purchase or renewal.
- Last Batch Purchase Date: Indicates when the most recent batch of report credits was added to your account. This date is useful for tracking billing cycles.
- Report Credit Expiration Date: Shows when any unused report credits will expire, typically one year from the purchase date.
- Reports Purchased: The total number of purchased reports.
- Reports Used: The number of reports already filed, deducted from your available credits.
- Reports to be Billed: Reports that have been processed but not yet invoiced
This section ensures complete visibility into how your organization is using purchased credits and which reports are awaiting billing.
Report Tracking and Usage
The Report Consumptions table provides a clear record of report activity and billing progress across offices.
Each row includes:
- Street Address: The property address linked to the filed report.
- Office: Identifies which office submitted or manages that report.
- Closed Date: When the transaction associated with the report was finalized.
- Filed Date: The date the FinCEN report was officially filed.
- Report Price: The cost of the report based on the current subscription plan.
Users can apply filters to narrow results by specific office or month for targeted review. The CSV Export option allows you to download all report activity into a spreadsheet for auditing, analysis, or financial reporting.
Contacting Support When Chat Isn’t Available
If live chat is offline, you’ll see a note saying chat support isn’t available right now. You can still reach us by sending a support ticket.
To do this, click the Support button in the bottom-left corner of your dashboard. Type a short description of the issue, confirm your email or phone number so we know how to reach you, and choose whether you want a reply by email or phone.
Once you submit the ticket, our team will review it and get back to you during business hours.
